OneCall24 Healthcare: Comprehensive, Bespoke Care Solutions for Case Managers

Search current Vacancies

Working with Case Manager

At OneCall24 Healthcare, we understand the importance of the role of a case manager in streamlining the delivery of essential care and rehabilitation services to clients. Therefore, our approach goes beyond merely providing care; we create personalised, evidence-based care packages that can significantly impact individuals’ lives. We understand the challenges and complexities faced by case managers when coordinating the many functions required to meet a client’s person-centred needs. Our dedicated team collaborates closely with case managers, personal injury lawyers, financial representatives, and the wider MDT to deliver person-centred, high-quality patient care tailored to meet specific needs. Discover tailored case manager services at OneCall24 Healthcare UK.

By leveraging our support, case managers focus on their core responsibility of advocating for their client’s well-being while we handle the logistical aspects of compassionate, expert-led care. Whether the need is for short-term recovery or long-term care solutions, our organisation is committed to ensuring that appropriate care is delivered at the right time. At OneCall24 Healthcare, we position ourselves not merely as a care provider, but as a reliable partner in delivering transformative support.

Bespoke Care Packages

OneCall24 Healthcare provides completely tailored care packages to each client’s specific requirements. Our skilled team of support workers, healthcare assistants, rehabilitation assistants and nurses guarantees the highest quality of professional, compassionate care, whether individuals require reablement assistance to access their community or advanced, nurse-managed clinical care. Each package is individually assessed and quoted on a no-obligation basis based on the needs of each client and the hours of support per week that they require.

Hourly Day Care

Flexible support during the day to meet client-specific needs

Hourly Waking Night Care

Overnight care for individuals requiring continuous monitoring.

Sleeping Night Care

Provide reassurance and assistance as needed through the night.

Live-in Care

Around-the-clock support for clients with complex or ongoing needs.

Holiday Enablement Support

Assistance for clients to travel and enjoy time away while maintaining care continuity.

2:1 Double Complex Care Support

Ensure additional help for individuals with higher dependency needs.

Support for University and College Placements

Facilitate access to education with tailored support solutions.

Expertise in Complex Care and Rehabilitation

At OneCall24 Healthcare, our dedicated team of highly skilled healthcare professionals delivers care that prioritises client independence, dignity, and overall well-being, ensuring optimal rehabilitation. We specialise in providing expert care for clients with a variety of complex conditions, including:

Collaboration With Case Managers

We work in close partnership with case managers to develop and implement structured care plans that align with the individual goals and objectives of each client. Our collaborative approach includes:

Holistic Client-Centred Approach

We create comprehensive care plans by assessing medical, psychological, social, and lifestyle factors. This holistic approach ensures personalised care that addresses each client’s unique needs and challenges.

Transparent Communication

We ensure transparent communication by providing case managers with regular reports and updates on clients’ progress, keeping all parties informed, and fostering collaboration throughout the care journey.

Multidisciplinary Team Coordination

We deliver specialist person-centred treatment based on plans developed by all members of the MDT, from occupational therapists, speech and language therapists, physiotherapists, and other medical specialists, ensuring comprehensive care tailored to each client’s needs.

Detailed Care Documentation

Our support staff members have received training on how to record developments carefully, helping legal teams and case managers obtain essential evidence for continuing case management and litigation procedures.

Evidence-Based Care to Support Litigation Processes

Case managers, personal injury lawyers, and financial deputies depend on precise, evidence-based documentation to support litigation and secure the financing for further treatment and rehabilitation. This methodical approach ensures that clients receive the resources and support that they require for long-term management of their care, by assisting case managers and their legal counterparts in creating strong, well-supported evidence which supports the litigation process.

A Dedicated Team of Skilled Professionals

We carefully choose our support staff and medical experts based on their training, experience, and ability to deliver compassionate care. Each member of our team has undergone extensive training to ensure that they deliver the highest standards of care delivery.

Our employees have received training in specialist rehabilitation, complex clinical procedures, individualised care planning, assistive technologies for increased independence, and holistic support techniques for mental health and well-being.

By working with OneCall24 Healthcare, case managers can be assured of a partner who prioritises excellence, client independence, and a holistic approach to care. Our bespoke solutions, expert teams, and evidence-based approach provide case managers with the resources they need to secure the best outcomes for their clients.

Testimonials

"I’ve been at OneCall24 Healthcare for a year managing paediatric packages in the Southwest. I have had opportunities for training and development, as well as biannual meetings with the directors.
I feel I have been very well supported professionally and personally by management of all levels and believe OneCall24 Healthcare is a great place to work. There is always someone in management available to ask advice from and give you guidance as well as talk through ideas for change which are welcomed."

Nurse 2

Read more
"I have worked for OneCall24 Healthcare since August 2022 and can honestly say no day is the same. Despite having worked as a registered nurse for almost 45 years I am still learning new skills and gaining valuable experiences.

Some days are tough, as in any job, but the difference we make is worth it. I can honestly say this is one of the best jobs I have had in my career."

Nurse 3

Read more
"Since joining OneCall24 Healthcare in August 2024, I have been so supported in my role as a clinical lead nurse for the company. The company try their hardest to keep it a family feel company looking after and liaising with their staff rather than being just a number on a payroll.

I have been in this role for 23 years, on and off and can honestly say OneCall24 Healthcare has been one of the best employers that I have worked for. The job is rewarding and demanding at the same time as in any company, but OneCall24 Healthcare is open to suggestions, welcomes feedback, and actively seeks to make improvements and communicate them to its staff."

Nurse 4

Read more
"I have started with Onecall24 Healthcare in December 2023.

I have been working in complex care over the last two decades, I was looking for a new challenge and environment to enable me to do what I love, supporting complex clients in their own homes, working with like-minded hard-working individuals.

Working as a Nursing Team Manager at OneCall24 has been an incredibly rewarding experience. The supportive and collaborative environment fosters professional growth and personal development. The leadership team is genuinely invested in the well-being and success of their staff, providing ample opportunities for training and advancement.

OneCall24's commitment to excellence in client care is evident in every aspect of the organisation. The team is dedicated, compassionate, and always willing to go the extra mile to ensure the highest standards of care. This dedication not only makes a difference in the lives of clients but also creates a fulfilling and motivating workplace for the staff.

I am proud to be part of such a dynamic and forward-thinking organisation, where people matter.

The sense of camaraderie and shared purpose among the team members is truly inspiring. Working at OneCall24 has allowed me to grow both professionally and personally, and I am grateful for the opportunity to contribute to such a remarkable team."

Nurse 5

Read more
"I have been working as a paediatric clinical lead at Onecall24 Healthcare since May 21. Throughout my time here, I have witnessed the company's consistent growth. We have a wonderful team of clinical leads who support each other well, despite working in different parts of the country. You can always find one of us available to offer advice and guidance.

The company provides me with opportunities for training that are relevant to my experience and client base. We also have access to the Senior Management Team (SMT) for additional support and guidance when needed. Furthermore, we hold biannual meetings with the SMT. Each year, we celebrate our achievements together at an awards night, where we come together with other sectors of the company to recognise both team and individual accomplishments, fostering unity within the organisation.

New ideas and approaches are always welcome, as we strive to perform at our best and offer a comprehensive, up-to-date service to our valued clients."

Nurse 6

Read more
"I’ve been working with OneCall24 Healthcare for almost a year now, managing adult care packages across Hampshire and parts of Somerset. Throughout my time here, I’ve had the chance to access various training opportunities and participate in bi-annual meetings with the directors.

I have felt well-supported by both the management team and my colleagues, both professionally and personally. The team at OneCall24 Healthcare fosters an open and approachable environment, where guidance is always available, and suggestions for improvements or changes are welcomed."

Nurse 1

Read more