About us

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Our mission

About us

Our mission

OneCall24 Healthcare is a national nurse led complex care provider, that delivers exceptional person-centred care to both children and adults. We are working to become the Complex Care Provider of choice in the market, by reputation and also on proven quality of care and person-centred service delivery.

At OneCall24 Healthcare, we pride ourselves on being person centred in every aspect of care that we deliver. We are passionate about what we do which is why we dedicate extensive hours in clinical planning and person-centred training for our staff, making sure each and every one of our customers, is provided with the best outcome-based care possible. Our nurse led clinical service uses the latest innovations in technology. Our care management system offers our customers, their families and loved one’s complete transparency around the quality of care that is being received.

Our complex nursing care team are industry leading specialists in this unique line of nursing and care support, delivering the highest standards of nursing led care possible throughout the UK. Our bespoke nursing and care delivery model is fully supported by the most up to date technology and clinical procedures available in nursing and care. This technology and clinical guidance help’s us to improve communication, quality and outcomes, for all parties involved in the delivery and safe management of care.

Core values

Core Values

Our core values underpin everything that we do. They keep us focused on providing the best care possible to those  that need it, ensuring that we always evolve and improve.

Our vision is to provide a life-enhancing service that empowers growth, independence and the delivery of person-centred outcomes, unique to each client that we support. We are re here to make a difference in each client’s life, by offering them continuity, choice and control on our journey together.

  • Continuous improvement
  • Transparency and honesty
  • Dedication to going the extra mile
  • Focusing on the customer with everything that we do
  • Celebrating success and strong relationships
  • Adapting to change
  • Goals and outcomes driven
  • Clinical excellence

What we do

OneCall24 Healthcare provides person centred Nurse-led care, for adults and children living in their own homes with complex physical disabilities and life limiting conditions. Our expertise and person- centred approach ensures that we maximise each person’s potential, whilst supporting them to get the most enjoyment out of every day.

How we do it

Our service is completely nurse led, ensuring that our teams of professional healthcare workers are completely supported. All aspects of your care and support are managed and overseen by our team of highly qualified and profession nurse managers, meaning that our business is truly nurse led in every sense. Our operations team support our nurses on a day-to-day basis, enabling our expert nurses to focus on what matters the most – our clients and our people! This higher level of clinical support and nurse visibility in the field, naturally drives up all quality standards and the achievement of required outcomes for all individual clients.

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