Meet the team
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Meet the team
Adam Stringer
Co-Founder and Director of OneCall24 Healthcare
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Adam has worked in complex care provision and nursing led care for over 15 years, working with the NHS/ICB’s, Case Managers, and private clients, providing high quality care in peoples own homes. Adam has always worked in care, as from a very early age he was a key care provider for his own mother, who lives with a very complex physical disability. This experience led Adam back into complex nursing care and support, where he has built a career through focussing on supporting the delivery of person-centred care delivered to thousands of people in their own homes throughout the UK. Adam has an exceptional track record in this field, particularly when it comes to building strong teams that deliver improved outcomes and user experience for his clients. When asked about what it critical to the successful delivery of a person-centred package of care, Adam said “The client and their person-centred care needs always remain at the heart of everything that we do. If we lead with quality, everything else will follow”!
Caroline Cairns
Head of Clinical Excellence
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Caroline is a registered adult nurse, who qualified in 2000 from King Alfred’s University College, Winchester after finding her passion for nursing in her teens through St Johns Ambulance. Her career started in the NHS, but soon found her way into the community working with private health providers. During her 20-year career, she has worked on a variety of different projects but found her passion within the complex care field, delivering and managing packages of care to those with complex needs such as ventilation, ABI and spinal injuries. As her job role suggests, she will settle for no less than excellence within all areas of care and works to the underpinning value of ‘would I want my family cared for like this?’. When not working she can be found down at a river on her paddleboard or out walking her dog.
Chloe Joseph
Operations Manager
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Hello, I am Chloe, I have worked in the Health and Social care industry for approximately 9 years working with Social workers, CAMHS teams, Case Managers, NHS etc. I have worked for the biggest Learning Disability Charity for many years and worked my way through all the way from HCA, Peer Mentor, Assistant Service Manager; until I ran Learning Disability homes. Prior to coming into the Health Sector, I managed businesses within the hospitality sector during and after graduating University. Complex care is something I became incredibly passionate about, due to an immediate family member of mine having many complex conditions from brittle epilepsy, blindness, scoliosis and life threatening respiratory vulnerabilities which impacted us greatly as a family; but changed my whole outlook on life. I was able to understand first-hand the struggles which clients and their families experience. This made me feel I wanted to make a difference, and always have the client at the forefront of everything I put my hand to. Complex care is a passion of mine and something I strive to improve with service delivery and a person-centred approach.
Philomena Odumenya
Registered Manager
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Philomena is a qualified nurse and midwife with many years of experience to date. As a clinical lead, she has over 11 years’ experience within the Healthcare recruitment industry. Her career this far has taken her to different heights, from delivering patient care within worldwide renowned UK hospitals to filming a 3 series TV healthcare programme with Doctor Christian Jessen. Her passion is to continue achieving clinical excellence and maintain high standards in management & practice.
Donna Mullikin
Clinical Services Manager
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My name is Donna, I live in Cornwall, I’m a registered nurse, I trained as an adult nurse at Plymouth university. I have worked in healthcare for 27 years in various settings. I have been working in complex homecare since 2011 as a lead nurse then progressing into Nurse Manager. Complex care is my passion, I believe everything that we do should focus on the person and their unique circumstances, delivering person-centered care throughout.
Melanie Raufi
Nurse Manager
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Hello, I’m Melanie, and I am a Registered Adult Nurse with many years of experience in various fields including chemotherapy administration and palliative care. I worked for the NHS until 2008 when I went to work in the community with private health providers. I have now been working within complex care for 6 years. My vision is to provide a flexible care approach and aim for the highest quality of care and support for individuals that have bespoke complex and changing needs.
Dahima Smith
Nurse Manager
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Sian Shelton
Paediatric Nurse Manager
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My name is Sian, I live in Lincoln and after working as a Nanny I wanted to give more to the children I cared for, so I completed my Nurse training and qualified as a Paediatric Nurse 28 years ago from Sheffield University. During my years working as a nurse, I have gained a plethora of experience and knowledge. I was initially ward based for the NHS but then travelled overseas to work at a prestigious children’s hospital in New Zealand, gaining experience in PICU, A&E, specialist surgical and medical wards and in forensic evidence in Paediatric abuse cases. I then returned to the UK and continued with the NHS. A few years and children later, I was looking for a new challenge and was successful in becoming a Clinical lead Nurse at a children’s hospice. Thoroughly enjoying the experience and joy I got from working with the complex care children and seeing the lack of nurse based complex care companies providing care in the home I decided to move on to work with care in the clients’ homes, which is nurse led, client centered, holistic and provides optimum support so the client can reach their potential and have as full and active life as possible. It is a pleasure to work with my colleagues who all have an enormous wealth of knowledge and experience. We all have the same goals in mind and are all as passionate as each other in continuing to provide excellent care for our wonderful complex needs clients in their own homes and supporting the whole care team to reach their potentials in the care they provide.
Richard Burton
Paediatric Nurse Manager
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My name is Richard and I am a registered Paediatric Nurse living in Cornwall. I started my paediatric healthcare journey 11 years ago working as a carer, looking after children with complex health conditions; including palliative care. Since this moment I have always had a passion for complex care. Since then, I gained my professional registration and have worked on the Acute Paediatrics Ward, the Paediatric Emergency Department and my local Children’s Hospice; as well as having children of my own. I ensure that all care facilitated by myself is to the highest standard, making sure the child and family are placed in the very centre of all of their care needs and decision making.
Julia Smith
Nurse Manager
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I began my nursing career in Plymouth the 80’s in fact where my mum did her nurse training and where she met my father who was an SHO. I have worked in many different areas of nursing; prison health, spinal injuries and orthopaedics to name a few. I worked in secondary care being hospital based until 2011 but remained within the NHS until 2017. I have worked in the capacity of modern matron and have previously been a registered manager. Throughout my nursing career I have enjoyed challenging myself and most recently gained a PGC in Health and Social Care. I did this whilst working full time and raising my 2 children as a single parent. All this experience gave me varied but very valuable skills and understanding, which I now use in Complex Care. I am a mother grandmother to 4 wonderful children. I enjoy upholstery, skiing, reading and cooking. I have a cat and a dog who loves long walks and swimming.
Susan Stone
Nurse Manager
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Hello, I’m Sue, I started my working life as a healthcare assistant on a youth training scheme looking after children with complex needs. I qualified as a Registered General Nurse at Greenwich District Hospital in 1989. I started my complex care journey in 2012 managing packages for Spinal injuries ,Acquired brain injuries, adult and children’s complex conditions and injuries. I am passionate about my role and love to support clients to work ,play and enjoy life despite difficulties . I love to overcome challenges and understand working as part of team in someone’s home can feel intrusive, that’s why its so important to get the right personalities and skills for your situation. I am a mum to 5 children my youngest daughter has type 1 diabetes. I also love supporting my local sailing club as a safety power boat driver and I love walking my dalmatian in my spare time.
Ntokozo Sengane
Complex Care Team Leader
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My name is Ntokozo Sengane, but everyone calls me Toks, I started with Onecall24 Healthcare in March 2021 as a Complex Care Co-ordinator. A year later I was promoted to a Complex Care Team Lead which has been a great experience assisting our operations Manager oversee the SA team. I love working in Complex Care as it brings so much joy being able to help people who don’t have full capacity to live a normal life be able to fulfil that for them. I’m an action movie kind of lady and I love spending time with my teenage daughter going for a walk in the beach and doing some adventurous activities, actually more me than her.
Ntokozo Sengane
My name is Ntokozo Sengane, but everyone calls me Toks, I started with Onecall24 Healthcare in March 2021 as a Complex Care Co-ordinator. A year later I was promoted to a Complex Care Team Lead which has been a great experience assisting our operations Manager oversee the SA team. I love working in Complex Care as it brings so much joy being able to help people who don’t have full capacity to live a normal life be able to fulfil that for them. I’m an action movie kind of lady and I love spending time with my teenage daughter going for a walk in the beach and doing some adventurous activities, actually more me than her.
Ntokozo Sengane
Complex Care Team Leader
Ntokozo Sengane
Complex Care Team Leader
Ntokozo Sengane
Complex Care Team Leader
A higher level of nurse involvement and visibility throughout our business, to maximise quality in all packages of care and services that we offer. The best quality care, the highest skilled staff, the most compassionate people working with us, led by our industry leading Clinical Nurse Managers.
