Onecall24 Healthcare: Your Partner in
Complex Healthcare

Navigating Complexity With Compassion

Complex healthcare support is not just a service; it’s a comprehensive approach to managing multiple, intricate health challenges that require coordinated care. It encompasses support for children and adults living with complex physical disabilities, mental health conditions, and multifaceted medical needs. At OneCall24 Healthcare, we deliver skilled healthcare professionals to support these complex care needs, ensuring tailored support and high-quality patient care solutions. We take pride in offering individualised care plans designed to address your specific requirements.

A multidisciplinary team of professionals oversees every aspect of your treatment as part of our collaborative approach, which reflects our dedication to excellence in complex healthcare. Our comprehensive approach ensures that our clients receive treatment that is both clinically advanced and intensely personal by bridging the gap between medical assistance, rehabilitation, and emotional well-being.
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Services We Offer

OneCall24 Healthcare offers a variety of services that are intended to meet the various demands of those in need of specialised healthcare. We take pride in offering the following essential services to deliver all-encompassing support:

Assistance with Medical Devices

Our staff has extensive experience overseeing and assisting with the use of a wide range of medical devices, including feeding tubes, ventilators, and other specialist equipment. To make our person-centred complex care provision as comfortable and effective as possible, we ensure that you or your loved one receive the proper guidance, support and robust communication to ensure that everything runs as smoothly as possible.

Rehabilitation Support

Rehabilitation is a vital part of our intricate healthcare service. Our rehabilitation specialists collaborate closely with you and the wider MDT to develop personalised treatment plans, whether you're recovering from an injury or managing chronic medical conditions. Our goals are to help you reclaim your independence, enhance your quality of life, and restore functionality.

Training for Family Caregivers

We acknowledge that families play a vital role within the complex healthcare system. We provide specialised training programmes for family carers to equip them with the skills and knowledge needed to support their loved ones. From managing everyday tasks to addressing medical challenges, our training programmes empower carers to offer practical, compassionate assistance.

Why Choose OneCall24 Healthcare?

Choosing the right partner for complex healthcare support is a decision that impacts every aspect of your life. Here’s why OneCall24 Healthcare stands out as the provider of choice:

Personalised
Care Plans

We believe that no two patients are the same. Our personalised care plans are tailored to your specific needs, ensuring that every part of your healthcare experience is addressed. Our clinical experts work alongside you to set clear objectives and design a comprehensive care plan that aligns with your goals and lifestyle, providing you with the support you need throughout your medical journey.

Highly Trained Staff and Advanced Technology

Our team of healthcare professionals is not only highly trained but also committed to ongoing education and excellence. Equipped with the latest technological advancements, our staff leverages digital care planning, remote monitoring, and sophisticated communication tools to deliver seamless, efficient, and responsive care. We are fully registered with the CQC for TDDI (Treatment of Disease, Disorder or Injury), ensuring that our standards meet the highest industry benchmarks.

Patient-Centric
Philosophy

At our core, we have a patient-centric philosophy that places your well-being at the centre of everything we do. We prioritise your comfort, dignity, and independence, ensuring that our care strategies are designed around your individual needs. Our holistic approach to complex health care means that we not only address clinical requirements but also nurture emotional and social well-being, providing a comprehensive support system for you and your family.

Our Approach

Our approach to complex care is built on expertise, collaboration, and continuous support. We work closely with clients, families, and healthcare professionals to ensure a smooth and effective care journey.

Multidisciplinary
Care Plans

support
We believe that successful complex healthcare starts with a comprehensive assessment. Our clinical leads work closely with each client to design a personalised care plan that covers every facet of their health journey. These plans integrate various elements of clinical support, social and cultural considerations, and personal aspirations to create a robust roadmap for care delivery and well-being.

Collaboration With Families and
Healthcare Providers

collaboration (2)
We understand that the journey towards better health is a collective effort. Our care plans are developed in close collaboration with families, NHS teams, local authorities, and private healthcare specialists. This collaborative approach ensures that every care decision is made with your best interests in mind, offering a seamless integration of services and support tailored to your unique needs.

24/7 Support Tailored to
Unique Medical Needs

service

Your health and safety are our top priorities, which is why our dedicated team is available 24 hours a day, 365 days a year. Whether it’s managing an emergency, providing ongoing care, or simply offering reassurance during challenging times, our expert staff are always just a phone call away. With OneCall24 Healthcare, you never have to face complex health challenges alone.

Testimonials

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Clinical Professional Lead

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Clinical Professional Lead

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Clinical Professional Lead

Frequently Asked Questions

Complex care is the provision of care and support for children and adults living with complex physical disabilities and mental health conditions. It involves managing multiple health challenges through a coordinated, personalised approach.
Our clinical leads create our personalised care plans. These plans document all levels of required clinical support, as well as goals and aspirations that are important to our clients. The plans are created with each client and also include detailed information linked to social and cultural needs, which helps to ensure that the care delivery remains person-centred at all times.

Yes, OneCall24 Healthcare is open 24 hours per day, 365 days per year, ensuring that you always have access to the support you need, regardless of the time or day.

Absolutely. We work with NHS/ICB teams, local authorities, case managers, and legal deputies, and we also support privately funded clients. Our integrated approach ensures comprehensive care coordination across all sectors.

We are fully registered with the CQC for TDDI (Treatment of Disease, Disorder or Injury). This means that we have to work against highly regulated standards with everything that we do. From the clinical support we offer to clients and our care teams, to our digital care planning and note-taking, we ensure comprehensive service delivery. We provide 24-hour out-of-hours support, staff supervision, and competency monitoring. Additionally, our robust communication plans guarantee that we maintain the highest quality of service across everything we do.
We begin with a thorough clinical assessment and an in-depth meeting with the client and their family. This allows us to fully understand the care and support needed and tailor our approach accordingly.
Yes, our team is experienced in managing complex healthcare needs, including individuals with multiple conditions. Our personalised care plans are designed to address the unique challenges posed by multiple health issues.
In an emergency, our staff are all highly trained to deal with any potential situation relating to individual clients and their person-centred support needs. We are always open, so there will always be someone on hand to offer clinical advice or general support, whatever time of day or night.
Yes, we offer comprehensive training for family caregivers, ensuring that they have the skills and confidence to support their loved ones effectively.

Contact us today to discuss your care needs and let us create a personalised plan that works for you.

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