Job Title: Complex Care Bookings Consultant
Location: South Africa, Durban
Role summary
The Bookings Consultant plays a pivotal role in facilitating the booking process and ensuring seamless, customer experiences within the organization. This role is responsible for handling customer bookings, addressing inquiries, and supporting the billing team to ensure accuracy and efficiency. The Bookings
Consultant will provide exceptional service, resolve issues, and assist in maintaining compliance with company policies. Effective communication and coordination with various departments and stakeholders are essential aspects of this role. This role is crucial in delivering a high -quality customer experience and ensuring the efficiency of booking processes. The Bookings Consultant should be proactive, detail oriented, and adept at managing multiple tasks in a dynamic environment.
Key Responsibilities:
Manage Bookings
• Facilitate and manage the booking process to meet client and company requirements, by completing and filling client rotas in advance.
• Accurately enter and confirm bookings in the system, ensuring timely and accurate communication with customers and field workers.
• Identify and resolve booking discrepancies and issues promptly.
Support Billing and Inquiries
• Assist in ensuring accurate billing by verifying booking details and processing related documentation.
• Address customer and internal inquiries related to bookings and billing, escalating complex issues to the relevant team members.
• Support the resolution of billing discrepancies in collaboration with the Billing Manager.
Customer Service
• Provide prompt and courteous support to customers and field workers regarding booking and billing matters.
• Handle customer complaints or issues with professionalism and ensure timely resolution.
Reporting and Documentation
• Contribute to the preparation and analysis of rotas and reports related to bookings and customer interactions.
• Maintain accurate and up -to-date records of bookings, customer communications, and relevant documentation.
Compliance and Procedures
• Adhere to company policies and procedures related to bookings and billing.
• Support the implementation and maintenance of standard operating procedures for booking processes.
Team Coordination
• Collaborate with various departments, such as Registration and Compliance, Recruitment, and Clinical, to ensure smooth coordination and resolution of booking -related issues.
• Assist in training new staff members on booking procedures and best practices.
System Utilization
• Utilize booking systems effectively to manage and track customer bookings.
• Provide feedback on system functionality and assist in identifying areas for improvement.
The post holder may be required to undertake other duties as may reasonably be required to support the objectives of the company.
Education/Skills:
• Matric – Grade 12 is essential
• Previous experience in a scheduling or coordinating role within healthcare or a similar environment is preferred
