Meet the Team

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Adam Stringer

Co-Founder and Director of OneCall24 Healthcare

Adam Stringer has over 15 years of experience in complex care provision and nursing-led care. Throughout his career, he has collaborated with the NHS, Integrated Care Boards (ICBs), case managers, and private clients to provide high-quality, personalised care to individuals in their homes. Adam’s passion for care began early, as he was a key caregiver for his mother, who lives with a complex physical disability. This experience profoundly shaped his career, giving him firsthand insight into the value of person-centred care.

His extensive experience in healthcare has enabled him to build strong, high-performing teams that deliver exceptional client outcomes. Adam is deeply committed to quality and believes that leading with care excellence ensures everything else will follow.

As Adam often says: “The client and their person-centred care needs always remain at the heart of everything we do. If we lead with quality, everything else will follow.”

Caroline Cairns

Head of Clinical Development

Caroline Cairns is a registered adult nurse who qualified in 2000 from King Alfred’s University College in Winchester. Her passion for healthcare started in her teenage years through her involvement with St John’s Ambulance. She began her career in the NHS, later transitioning to private health providers, where she developed expertise in managing complex care packages.

Over her 20-year career, Caroline has led care projects for patients with ventilation needs, acquired brain injuries (ABI), and spinal injuries. Her experience spans a variety of settings, from hospitals to home-based care, ensuring her clients receive optimal care tailored to their needs. Caroline’s guiding principle is:

“Would I want my family cared for like this?”
“In her spare time, Caroline enjoys paddleboarding and walking her dog along riversides, finding a balance between work and personal life.”

Edgar Dekker

Senior Business Operations Manager

Edgar is a global customer service expert with extensive leadership experience in high-growth environments. As a Senior Business Operations Manager, he specialises in driving operational efficiency, managing complex business operations, and fostering strategic relationships. With expertise in performance management, change management, and team development, Edgar is dedicated to delivering exceptional service and solving operational challenges.

Tracey Ward

Quality Assurance Auditor

Tracey joined OneCall24 Healthcare in September 2024 to manage Quality Assurance within Complex Care. With experience spanning roles at Marie Curie, specialised neurological residential homes, and domiciliary care companies, Tracey is committed to ensuring care quality aligns with regulatory standards. She believes that person-centred care is key to enabling clients to live happily and independently in their own homes.